The information provided on this page is general in nature. Requirements, terminology and processes may vary between states and territories. For advice specific to your community, please contact our team.
Levies are contributions paid by owners to cover the ongoing costs of managing and maintaining the community, including insurance, repairs, and shared services. They help ensure the community remains well-maintained and financially stable.
Levies are generally based on each lot’s unit entitlement or lot liability, which reflects its share of ownership within the community. Larger or more valuable lots typically contribute a higher proportion.
Levies are typically issued on a quarterly basis, unless otherwise determined by the community.
Levies can usually be paid via BPay, direct debit, credit card or other methods outlined on your levy notice.
If you are experiencing difficulty in paying your levies, it’s important to communicate early. Payment arrangements may be available, and our team can work with owners to find practical solutions.
The committee is a group of elected owners responsible for making decisions on behalf of the community between general meetings.
An Annual General Meeting (AGM) is held each year to review the financial position, set levies, elect the committee and make key decisions for the community.
Attendance is encouraged but not mandatory. Attending meetings allows owners to stay informed and have a say in key decisions.
Decisions are made through voting at meetings, in accordance with legislative requirements and the community’s governing documents.
Yes, owners can submit motions for consideration at meetings or raise issues with the committee or managing agent.
The managing agent supports the committee by handling administration, compliance, financial management and day-to-day operations of the community.
The community (owners collectively) is responsible for maintaining common property. The committee and managing agent coordinate this on behalf of owners.
By-laws or rules are designed to ensure the community operates smoothly, covering things like parking, noise, pets and use of common areas.
Concerns should be raised with the managing agent so the matter can be reviewed and addressed in accordance with the community’s processes.
The community typically holds insurance for common property and shared assets. Owners may also require their own individual contents or landlord insurance.
This will vary, but generally includes building insurance, public liability and other coverage as required by legislation.
Claims should be lodged through the managing agent, who will guide you through the process and requirements.
Maintenance requests can be submitted through your managing agent or owners portal, depending on your community’s processes.
Responsibility depends on whether the issue relates to private property or common property. Your managing agent can assist in clarifying this.
Contractors are typically engaged in accordance with committee approval and procurement processes to ensure quality and value.
Contractors are typically engaged in accordance with committee approval and procurement processes to ensure quality and value.
Many issues can be resolved through open communication. If needed, the managing agent can assist in facilitating a resolution.
Some changes may require approval from the committee. It’s important to check requirements before undertaking any works.
Owners and residents are expected to comply with the community’s rules, contribute financially and respect shared spaces and other occupants.
